Standard Policy and Disclaimer

Prestige Ride Services Inc.

Reservation Agreement

1. Airport Arrivals & Waiting Policy

Inside Pick-Up Fees

  • Sedan/SUV: $30.00
  • Van and Limos: $90.00
  • Buses: $100.00

Complimentary Waiting Time (Flight-Based Pickups)

  • Domestic Flights: 45 minutes
  • International Flights: 60 minutes

Additional Waiting Charges (After Grace Period)

  • Sedan: $1.00 per minute
  • SUV: $1.50 per minute
  • Van: $2.50 per minute
  • Bus: $150 per hour (charged in full hour increments)

Note: For non-flight-based scheduled pickups, a 15-minute grace period applies.

2. Payment Terms

  • All payments are processed by PRESTIGE RIDE SERVICES
  • Charges are typically processed 5–7 days prior to service or upon customer authorization
  • Additional verification documents may be required

3. Cancellation & Refund Policy

Cancellation Windows

  • Sedan/SUV: Minimum 24 hours prior
  • Van: Minimum 48 hours prior
  • Limousine/Bus: Minimum 7 days prior

Note: The cancellation policy may differ subjectively to some events and days.

Late Cancellation Fees

  • After the above windows: 50% of total fare charged
  • Within 24 hours (Vans, Buses, Limousines): No refund

No-Show Policy

In the event of a No-Show:

  • The reservation will be considered completed
  • No refund will be issued

4. Refund Processing

Car seats and meet & greet are optional add-on services and do not affect the primary transportation service. In the event of any issue with an additional service, refunds will be limited solely to the amount paid for that specific add-on. No refund or credit will be applied to the base transportation fare.

  • Approved refunds are subject to a 4.00% processing fee

5. Non-Airport Pickups – Waiting & Stops

Waiting Time

  • 15 minutes complimentary after scheduled pickup

Additional Waiting Charges

  • Sedan: $1.00 per minute
  • SUV: $1.50 per minute
  • Van: $2.50 per minute
  • Bus: $150 per hour

Stops During Trip

  • Short Stops (10–15 minutes):

    • Sedan/SUV: $20.00
    • Vans: $40.00
    • Bus: $70.00

  • Extended Stops:

    • Charged based on standard waiting rates

6. Damage & Cleaning Policy

  • Customers are responsible for any damage or excessive cleaning required due to passenger actions
  • Charges will be assessed and documented by the assigned chauffeur

7. Authorization

By confirming the reservation, the customer:

  • Acknowledges and agrees to all terms outlined above
  • Confirms accuracy of trip details
  • Authorizes PRESTIGE RIDE SERVICES to charge the provided payment method

Disclaimer & Limitation of Liability Policy

By booking or using our services, you agree to the following terms:

1. Our Business Model

  • The Company operates as a ride-hauling and limousine service provider through a network of independent, locally affiliated chauffeurs and transportation companies.
  • Chauffeurs are independent contractors or affiliated providers and are not employees of the Company.
  • While we exercise care in selecting affiliated providers, the Company is not responsible for acts or omissions beyond the scope of applicable laws and contractual obligations.

2. Insurance Coverage

We maintain commercial liability insurance; however:

  • Coverage is subject to policy limits, exclusions, and insurer approval
  • Insurance does not guarantee coverage for every situation
  • All claims are reviewed and decided by the insurance provider

3. Limitation of Liability

To the maximum extent allowed by law:

  • We are not responsible for indirect losses, including:

    • Missed flights or events
    • Lost business or profits
    • Hotel, ticket, or parking costs

  • Our total liability, if any, is limited to the amount paid for the service.

    • Always keep a time buffer considering all possibilities

4. Passenger Conduct

Drivers may refuse or stop service immediately if a passenger:

  • Behaves abusively, aggressively, or inappropriately
  • Uses discriminatory or offensive language
  • Engages in illegal activity
  • Is excessively intoxicated
  • Damages or threatens the vehicle

In such cases:

  • No refund will be issued
  • We are not responsible for alternative arrangements or costs

5. Vehicle Damage & Cleaning

Passengers are responsible for any damage or excessive cleaning required.

  • Cleaning fees may range from $200 to $1,500
  • Damage costs will be assessed and must be paid within 72 hours

6. Mechanical Issues

We are not liable for delays or cancellations caused by:

  • Mechanical or electrical failures
  • Breakdowns or safety issues

We will try to provide a replacement vehicle when possible, but timing is not guaranteed.

7. Force Majeure (Uncontrollable Events)

We are not responsible for delays or service failures caused by:

  • Severe weather or natural disasters
  • Government actions or road closures
  • Strikes or emergencies

8. Delays & Traffic

We are not responsible for delays due to:

  • Traffic or accidents
  • Road conditions or construction
  • Airline or airport delays

Passengers should allow extra travel time.

9. Personal Belongings

  • We are not responsible for lost or forgotten items
  • We may assist in recovery, but this is not guaranteed

10. Pet Policy

  • Pets must be declared and approved in advance

11. Service Animals & Pet Rules

  • Service animals are always allowed but must be declared at the time of reservation
  • Pets must be secured properly

Passengers are responsible for:

  • Any damage, delays, or cleaning
  • Service may be refused without refund if rules are not followed

12. Alcohol Policy

  • We do not provide alcohol
  • Allowed only in limousines and party buses (not in sedans, SUVs, vans, or buses)
  • Passengers must follow all laws

We are not responsible for any alcohol-related issues.

13. Smoking Policy

Smoking or vaping is strictly prohibited in all vehicles. Violations will result in:

  • Immediate termination of service
  • Minimum $500 cleaning fee
  • No refund

14. Food Policy

  • We do not provide food
  • Passengers may bring food only if allowed

Any mess or damage caused will result in cleaning charges.

15. Minors

  • Passengers under 18 must follow legal requirements
  • We do not provide supervision or guardianship
  • Service may be refused if rules are not met

16. No Transport Without Passenger

We do not transport luggage or items without a passenger present.

  • No courier or delivery service
  • No responsibility for unattended or transferred items

17. Payment Disputes

Unauthorized chargebacks may result in:

  • Service suspension
  • Additional fees
  • Collection action

18. Governing Law

  • This agreement is governed by the laws of the State of New York. All disputes will be handled in New York courts.

19. Policy Updates

  • We may update this policy at any time.
  • Continued use of our services means you accept the updated terms.

Final Acknowledgment

By booking or using our services, you confirm that you: